Our Products
Our History
Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you still haven't received your refund, check your bank account again first. Then contact your credit card company, it may take some time for your refund to officially post. Next contact your bank. There is often some processing time before the refund is posted. If you've done all this and still haven't received your refund, please contact us. Sale items Only regular priced items can be returned. Sale items cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at {email} for questions related to refunds and returns.
What Clients Say About Us.
Glenda Adams
"Krishna Print Solutions has been our trusted IT partner for years. Their managed IT services have significantly reduced our downtime, and their proactive approach to system maintenance ensures our operations run smoothly."
FAQ
Frequiently Asked Question.
- KPS Computer IT offers a range of services, including custom software development, hardware repair and sales, IT consultancy, network setup and maintenance, cybersecurity solutions, cloud computing services, and managed IT services. Explore our Services page for more details.
- Requesting a quote is easy! Simply visit our Contact page and fill out the inquiry form, specifying the service you are interested in. Our team will get in touch with you promptly.
- Yes, we offer on-site hardware repair services for businesses. Our skilled technicians will visit your location to diagnose and resolve hardware issues efficiently.
- KPS Computer IT caters to a diverse range of industries. Our solutions are adaptable to various business environments.
- Security is our priority. We implement industry-leading practices, conduct regular security audits, and follow strict confidentiality measures to ensure the protection of your data.
- Absolutely! We specialize in system upgrades and technology migrations. Whether you’re transitioning to the cloud or updating your IT infrastructure, our experts are here to assist.