• Highly Aware Of Your Company’s Business Requirements, HP Provides A Portfolio Of Services That Can Be Ordered On An Occasional Basis.
•  “We are in this business for a long time. We have a team of well trained & Experienced Engineers who were associated with well known brands in past 

 Once the Customer has placed and HP has acknowledged the receipt of a call as described in the ‘General provisions/Other exclusions’ section, HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the Customer.

Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution.

Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution.

HP will provide telephone assistance during the service coverage window for installation of customer-installable firmware and Customer Self Repair (CSR) parts.

Regardless of the Customer’s coverage window, incidents with covered hardware can be reported to HP via telephone or Web portal, as locally available, or as an automated equipment reporting event via the HP electronic remote support solutions 24 hours a day, 7 days a week.

HP retains the right to determine the final resolution of all reported incidents. 

  “We are in this business for a long time. We have a team of well trained & Experienced Engineers who were associated with well known brands in past. 

• Highly Aware Of Your Company’s Business Requirements, HP Provides A Portfolio Of Services That Can Be Ordered On An Occasional Basis.
•  Replacement Parts And Materials

 HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements.

Replacement parts provided by HP shall be new or functionally equivalent to new in performance. Replaced parts become the property of HP.

Customers who wish to retain, degauss, or otherwise physically destroy replaced parts will be billed and required to pay the list price for the replacement part.

Supplies and consumable parts are not supported and will not be provided as part of this service; standard warranty terms and conditions apply to supplies and consumable parts.

The repair or replacement of any supplies or consumables is the responsibility of the Customer. Some exceptions may apply; contact HP for more information.

If a consumable part is eligible for coverage, as determined by HP, call-to-repair time commitments and onsite response times do not apply to repair or replacement of the covered consumable part.

Maximum supported lifetime/maximum usage: Parts and components that have reached their maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer’s operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as part of this service. 

 Onsite hardware support For hardware incidents that cannot, in HP’s judgement, be resolved remotely, an HP authorised representative will provide onsite technical support on covered hardware products to return them to operating condition.

For certain products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP.

Once an HP authorised representative arrives at the Customer’s site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are repaired. Work may be temporarily suspended if parts or additional resources are required, but work will resume when they become available.

Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products. Repair is considered complete upon HP verification that the hardware malfunction has been corrected or that the hardware has been replaced.

Fix-on-Failure: In addition, at the time of onsite technical support delivery, HP may:

• Install available engineering improvements for covered hardware products to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.

• Install available firmware updates defined by HP as non-customer installable for covered hardware products, that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Fix-on-Request: In addition, at the Customer’s request, HP will install during coverage hours critical firmware updates defined by HP as non-customer installable for covered hardware products.

Critical firmware updates are firmware updates recommended by the HP product division for immediate installation.

Not withstanding anything to the contrary in this document or HP’s current standard sales terms, HP will, for select enterprise storage arrays and enterprise tape products, cover and replace defective or depleted batteries that are critical to the proper operation of the covered produc